About Us RTI

Right to Information

First Appellate Authority

Smt. Subhdarshini Tripathi


Embassy of India, Nur-Sultan

Tel. No.: +7 7172 925706

Fax No.: +7 7172 925714

E-mail: amb.astana@mea.gov.in

Chief Public Information Officer (CPIO)

Shri Govinda Raju Kode

Second Secretary

Tel. No.: +7 7172 925708

Fax No.: +7 7172 925717

Mobile: +7 7012207442

E-mail : pol.astana@mea.gov.in

For more information, the website may be accssed: https://rtionline.gov.in/

Information about the Embassy of India, Nur-Sultan required under Section-4 of RTI Act, 2005:

1. Organization and Function

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Particulars of its organization, functions and duties [Section 4(1)(b)(i)]

Embassy of India,

Kaskad Business Centre,

5th Floor, 6/1, Kabanbai Batyr Avenue,

Nur-Sultan, Kazakhstan.

Shri Prabhat Kumar, Ambassador is head of the Embassy.

The Embassy functions within the purview of business allocated by the Ministry of External Affairs under the Government of India’s Allocation and Transaction of Business Rules. 

The functions of the Embassy inter alia include political and economic cooperation, trade and investment promotion, cultural interaction, press and media liaison, and in bilateral and multilateral contexts. 

The Embassy of India has following wings: (i) Administration Wing (ii) Consular Wing (iii) Defence Wing (iv) Commercial Wing (v) Political and Information Wing (vi) Indian Cultural Centre. Each Wing is headed by First Secretary /Second Secretary rank officer.


Power and duties of its officers and employees [Section 4(1)(b)(ii)]

The officers derive general admistrative powers from IFS (PLCA) Rules and CCS Rules as amended from time to time. Financial powers of the officers of the Embassy of India are provided in the Delegated Financial powers of the Government of India’s Representatives Abroad. Powers relating to issuance of passports are derived from the Passport Act. Other duties of the officers flow from the Allocation of Business Rules.

Other employees also function within the powers delegated in the above rules. 

The officers of the Embassy have been allotted work in keeping with the mandate of the Embassy. They are functioning in accordance with various rules and regulations and under the guidance and supervision of the Ambassador.


Procedure followed in decision making process [Section 4(1)(b)(iii)]

Guidelines for office procedrue issued by the Ministry are followed. Officers of differnet Wings of the Embassy intiate and take follow up action with the help of the staff posted in their respective Wings in accordance with departmental instructions which prescribe the level of final disposal and channel of submision for each category of cases.

The Embassy follows the procedure indicated in the Manual of Office Procedure for decision making. The officers propose action with the help of staff posted in their Wings in accordance with the departmental instructions prescribing the level of final disposal and channel of submission for each category of cases. Final decision making authority in the Embassy is Ambassador.

The work is discharged and decision is taken in accordance with the provisions contained in various rules such as IFS(PLCA) Rules, CCS Rules, Delegated Financial Powers of GOI’s Representatives Abroad, etc.

The decisions are taken in keeping with the priority/urgency of the case so that action is taken within the prescribed time limit.

The Heads of Wings are supervising the funcioning of the staff under their charge. Overall supervision of the Embassy rests with the Ambassador.


Norms for discharge of functions [Section 4(1)(b)(iv)]

Provision of consular services, strengthening of political, commercial and cultural cooperation, etc are the nature of functions/services offerred.

The services are provided in accordance with the norms and procedure prescribed in relevant rules and as set by the Ministry/Head of Mission.

Consular services can be accessed by applying online and/or submitting the documents at the Embassy. The commercial queries can be made by e-mail.

The services are rendered and the information sought is provided without any delay and within the time limit, if any, prescribed.

Apart from traditional channel for redressal of grievances, the aggrieved can make use of the MADAD portal (Consular Services Management System).


Rules, regulations, instructions manual and records for discharging functions [Section 4(1)(b)(v)]

The Embassy refers to the general rules prescribed for a central government department as well as specific rules prescribed for the Indian Misions/Posts abroad.

The list of rules include IFS PLCA Rules and Annexures; Delegated Financial Powers of Government of India’s Representatives Abroad; Passport Act; and Manuals on Office Procedure.

The Embassy also refers to relevant rules, regulations and orders of the Government of India such as Central Civil Service (Conduct) Rules, CCS(LTC) Rules, CCS(Leave) Rules, CCS(Pension) Rules, Provident Fund Rules, GFR, FRSR, etc.

Transfer Policy is framed and trasfer orders are issued by the Ministry.


Categories of documents held by the authority under its control [Section 4(1)(b)(vi)]

The Embassy holds under its control the documents/files relating to India’s external relations including including joint statements, declarations, agreements, MoUs, and application forms of passport and consular services.

The documents are under the custody of the officers of the Embassy.


Boards, Councils, Committees and other Bodies constituted as part of the Public Authority [Section 4(1)(b)(viii)]

Board, Councils and Committees are not constituted by the Embassy. However, the Embassy interacts regularly with representatives of think-tanks, academic community and others.


Directory of officers and employees [Section 4(1)(b)(ix)]

Directory of officers and employees of the Embassy is given on the Embassy’s Website under the sections “Embassy-Officers” and “Embassy-Departments”.


Monthly remuneration received by officers and employees including system of compensation [Section 4(1)(b)(x)]

The employees are paid in accordance with the pay and allowances fixed by the Government of India. The pay scales of officers of different ranks are given below:

Ambassador – Rs.144,200-Rs.218,200

Counsellor – Rs.118,500-Rs.214,100

Second Secretary – Rs.67,700-Rs.208,700

Attache – Rs.56,100-Rs.177,500

ASO/PA – Rs.44,900-Rs.142,400

Security Assistant – Rs.25,500-Rs.81,100


Name, designation and other particulars of public information officers [Section 4(1)(b)(xvi)]

Name and designation of Appellate Authority:

Smt. Shubhdarshini Tripathi, Ambassador

Tel. No. +7 7172925706

E-Mail : amb.astana@mea.gov.in

Name and designation of Public Information Officer:

Shri Govinda Raju Kode

Second Secretary

Tel. No.: +7 7172 925708

Fax No.: +7 7172 925717

Mobile: +7 7012207442

E-mail: pol.astana@mea.gov.in


No. of employees against whom disciplinary action has been proposed/taken [Section 4(2)]



Programmes to advance understanding of RTI (Section 26)

The updated guidelines on RTI are maintained at the Embassy. The public authority attends the training programmes as and when conducted by the Ministry.


Transfer policy and transfer orders [F. No.1/6/2011-IR dated 15.4.2013]

Transfer policy is framed and transfer orders are issued by the Ministry, which are complied with by the Embassy.

2. Budget and Programme

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Budget allocated to each agency including all plans, proposed expenditure and reports on disbursements made, etc [Section 4(1)(b)(xi)]

The budgetary allocation to the Embassy for the year 2021-22 is as follows:

                                                          (Rupees in Thousand)

Salaries 99000
Wages 450
Overtime Allowance 600
Medical treatment 550
TE(Local Tour) 2125
Travel Expenses (Others) 3300
Advertising & Publicity 900
Office Expenses 3750
Swachhta Action Plan [SAP(OE)] 90
Information Technology 500
Rents, Rates, Taxes 52343
Minor Works 100
Grand Total 163708

The actual expenditure will be restricted to the budgetary allocation.
If revised budget is allocated, the expenditure will be restricted to the revised budgetary allocation.
The report on disbursements made and related reports are kept at the Embassy.


Foreign and domestic tours

Budget: Rs.21,25,000

Information related to procurements:

Notice/tender enquiries and corrigenda if any, thereon –Nil

Details of the bids awarded – Nil

The work contracts concluded – Nil

The rate/rates and the total amount at which such procurement or work contract is to be executed – Not applicable.


Manner of execution of subsidy programme [Section 4(i)(b)(xii)]

The Embassy is not handling any subsidy programme.


Discretionary and non-discretionary grants [F. No.1/6/2011-R dtd 15.4.2013]

Not applicable.


Particulars of recipients of concessions, permits of authorizations granted by the public authority [Section 4(1)(b)(xiii)]

Not applicable.


CAG &PAC paras (F. No.1/6/2011-IR dtd 15.4.2013

Four CAG paras pertaining to the audit carried out in September, 2016 are pending. The advice of the audit team is scrupulously followed and efforts are made to settle the pending audit paras.

3. Publicity and Public Interface

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Particulars for any arrangement for consultation with or representation by the members of the public in relation to formulation of policy or implementation thereof [Section 4(1)(b)(vii)]

[F. No.1/6/2011-1R dated 15.4.2013]

The members of the public have access to the relevant Acts, Rules, Forms and other documents which are available online.

The policy is drawn by the Ministry. The members of the public are free to convey their views to the Embassy on relevant Acts, Rules, Forms and other documents.

They can visit the Embassy on any working day.

The contact details of officer who provides information/publication sought by RTI applicants:

Shri Govinda Raju Kode

Second Secretary

Tel. No.: +7 7172 925708

Fax No.: +7 7172 925717

Mobile: +7 7012207442

E-mail: pol.astana@mea.gov.in

Public-Private Partnerships (PPP) – Not applicable.


Are the details of policies/decisions, which affect public, informed to them [Section 4(1)©]

The policy decisions relevant to the public are publicized through the Embassy’s website and social media channels. The policy is drawn up by the Ministry.


Dissemination of information widely and in such form and manner which is easily accessible to the public [Section 4(3)]

The information is disseminated by e-mail as well as through the Mission’s website and social media channels.


Form of accessibility of information manual/handbook [Section 4(1)(b)]

The information is available in electronic format on the Embassy’s website. The information is also disseminated through fortnighlty newsletters, which are sent by e-mail.

Printed booklets are made available wherever required. The booklets on ITEC programme, ICCR scholarship and Study India Programme were recently printed for wider publicity of these programmes.


Whether information manual/handbook available free of cost or not [Section 4(1)(b)]

The information put on the Embassy’s website and the fortnightly newsletters are freely available. The printed booklets wherever required are also provided free of cost.

4. E-Governance

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Language in which Information Manual/Handbook available [F. No.1/6/2011-1R dated 15.4.2013]

The information on the website is available in English, Russian and Kazakh languages. The handbook on ICCR Scholarships and Study India Programme is also available in English, Kazakh and Russian languages.


When was the Information Manual/Handbook last updated? [F. No.1/6/2011-1R dated 15.4.2013]

The information on the website is updated on regular basis. The handbook on ITEC, ICCR Scholarships and Study in India Programme was last printed in May, 2018.


Information available in electronic form [Section 4(1)(b)(xiv)]

Information relating to consular services rendered and scholarship programmes offerred by the Embassy, bilateral relations, commercial matters, RTI, list of holidays, contact details, important announcements, etc is available on the website in electronic form.

Links to websites of several important organizations based in Kazakhstan as well as India have also been provided on the Embassy’s website.

The website has been classified into several sections and sub-sections. The information on various matters has been put under respective sections/sub-sections.


Particulars of facilities available to citizen for obtaining information [Section 4(1)(b)(xv)]

The information may be obtained by e-mail or by visiting the Embassy. The information under RTI Act can be obtained by writing to the CPIO (Shri Govinda Raju Kode) along with prescribed fee.

The information conerting the members of the public such as passport, visa, scholarship programme, cultural activities, yoga, etc is made available.

The working hours of the facility are the office hours i.e., from 9.00 AM to 5.30 PM.

The contact person and his contact detials are given below:

Shri Govinda Raju Kode, Second Secretary

Tel. No.: +7 7172 925708

Fax No.: +7 7172 925717

Mobile: +7 7012207442

E-mail: pol.astana@mea.gov.in


Such other information as may prescribed under Section 4(i)(b)(xvii)

Any grievances received by the Embassy are given due attention and efforts are made for redressing them. Apart from the conventional system of receiving the grievances, the Embassy utilizes the MADAD portal (Consular Services Management System) for redressing the grievances arising out of consular services.

The number of applications received under RTI and information provided by the Embassy: 2015 – 2; 2016 – 2; 2017 – Nil; and 2018 – 4.

The details of all major events/programmes organized by the Embassy are posted on the Embassy’s website under the section “What’s New”. They are also posted on the Embassy’s social media channels.

The details of all major events/programmes planned to be organized by the Embassy as well as the details of trade fairs and exhibitions scheduled to be held in India are put on the Embassy’s website under the section “Forthcoming Events”. The details of trade fairs and exhibitions held in India as well as Kazakhstan are also put under the section “Commercial-Trade Fairs/ Exhibitions”. The tenders issued by PSUs/Ministries in India are put under the section “e-tender” as well as “Commercial-Tenders/Investment Projects” of the Embassy’s website.

Input for Annual Report is provided to the Ministry.

Detailed and key information is given under respective headings on the website for easy understanding of the subject matter by the public. FAQs are provided wherever required.

Citizen’s Charter – Not applicable.


Receipt & Disposal of RTI applications & appeals [F. No.1/6/2011-1R dated 15.4.2013]

The details of RTI applications received and disposed by the Embassy: 2015 – 2; 2016 – 2; 2017 – Nil; and 2018 – 4.

The details of RTI appeals received and orders issued by the Embassy: Nil.


Replies to questions asked in the Parliament

[Section 4(1)(d)(2)]

Not applicable. [Parliament questions are replied by the Ministry. Inputs are given by the Embassy wherever required].

5. Information as may be prescribed

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Such other information as may be prescribed [F. No.1/2/2016-IR dtd 17.8.2016, F.No.1/6/2011-IR dtd 15.4.2013]

Name and details of current Appellate Authority:

Smt. Subhdarshini Tripathi, Ambassador

Tel. No. +7 7172925706

E-Mail : amb.astana@mea.gov.in

Name and details of current Chief Public Information Officer:

Shri Govinda Raju Kode, Second Secretary

Tel. No.: +7 7172 925708

E-mail: pol.astana@mea.gov.i

Name and details of Appellate Authority from January, 2015 to October, 2017:

Shri Harsh K. Jain, Ambassador

Name and details of Chief Public Information Officer from January, 2015 to September, 2017:

Shri R. Gururaj, First Secretary

Third party audit of voluntary disclosure: It is being carried out.

Appointment of Nodal Officers, Consultancy Committee of key stakeholders for advice on suo-motu disclosure and Committee of PIOs/FAAs to identify frequently sought information under RTI – Not applicable.

Name and details of Appellate Authority from November, 2017 to March 2021 : 
Shri Prabhat Kumar

6. Information Disclosed on own Initiative

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Item/information disclosed so that public have minimum resort to use of RTI Act to obtain information

The information which may be required by the public has been put on the Embassy’s website such as bilateral relations, commerce, consular, ITEC, ICCR scholarship, Study India Programme, tenders, current events, forthcoming events, important announcements, list of holidays, contact details of the Embassy, Vivekananda Cultural Centre in Nur-Sultan and Representative Office of India in Almaty, etc.


Guidelines for Indian Government Websites (GIGW) are followed (released in February, 2009 and included in the Central Secretariat Manual of Office Procedures (CSMOP) by Department of Administrative Reforms and Public Grievances, Ministry of Personnel, Public Grievance and Pensions, Govt. of India).

The guidelines for Government of India’s Websites are followed. The website has been shifted to GOV.IN domain. The website is hosted on Virtual Private Cloud with data centre in India

Efforts are made for obtaining STQC certification.