Advisory for stranded Indian Tourists in Kazakhstan

Due to regional airspace restrictions, some direct flights between India and Kazakhstan have been cancelled, delayed, or rerouted.   In this regard, all stranded Indian citizens in Kazakhstan may kindly go through the following instructions : 

Immediately contact Air Astana for re-booking :  You should immediately contact Air Astana for re-booking of your tickets in planned Repatriation Flights through their Booking and Information Center at below given numbers or website :  

help.airastana.com

+7 727 244 4477

+7 7172 584477

+7 702 702 4477

Flight delay hotline: +7 7272 44 44 78

WhatsApp: +7 702 702 00 74

Online chat:airastana.com  

If direct flights to your destinations are unavailable, consider alternate routes via third countries (such as UAE, etc.).

Visa-Free Stay:

Indian nationals currently in Kazakhstan on a 14-day visa-free stay who are unable to depart due to flight disruptions are advised to promptly contact the Embassy of India for assistance and guidance on regularizing their stay. Affected individuals should visit the nearest immigration office and submit a written application explaining their situation. Under Kazakh regulations, in cases of force majeure - such as flight cancellations or delays-visa extensions may be granted without penalty upon presentation of relevant supporting documents.

Emergency Contacts (Embassy of India, Kazakhstan):

Mr. Naresh Kumar (Consular Attaché, Astana): +7 701 220 7606 (WhatsApp)

Mr. Deepesh Sharma (Assistant Consular Officer, Almaty): +7 771 657 8751 (WhatsApp)

Email: cons.astana@mea.gov.in | cons.almaty@mea.gov.in

Please stay updated through airline and Embassy channels. For urgent assistance, contact the officials above.

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